Return & Refund Policy

At RXXA, we want you to shop with confidence. Customer satisfaction is our priority, and we're committed to making every shopping experience as smooth as possible.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging whenever possible.
• Include all accessories and components.
• Be accompanied by proof of purchase (order confirmation or receipt).

Non-Returnable Items

Unfortunately, we cannot accept returns for:

• Products that have been used, damaged, or altered after delivery.
• Products damaged due to misuse, improper installation, or normal wear and tear.
• Personalized or custom-made items.
• Gift cards (if applicable).

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please email us at:

info@rxxashop.com

To help us resolve your request quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos showing the product and the packaging

Once reviewed, we'll gladly arrange a replacement, refund, or another suitable solution.

Refund Process

After receiving and inspecting your returned item, we'll notify you of the outcome.

If your refund is approved, it will be processed to your original payment method.

Please allow 5–10 business days for your bank or payment provider to complete the transaction.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong product was received.
• The product is defective upon arrival.

Return instructions will be provided by our customer support team once your return request has been approved.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Order Cancellations

Orders may only be cancelled before they have been processed for shipment.

If your order has already been dispatched, it will need to follow our standard return procedure.

Contact Us

If you have any questions regarding returns or refunds, our customer support team is happy to help.

Email: info@rxxashop.com

We aim to respond to all enquiries within 1–2 business days.