Shipping policy
Shipping Policy
At RXXA, we're committed to delivering your order as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment has been received.
During busy periods, holidays, or promotional events, processing times may be slightly longer.
Estimated Delivery Times
Australia: 5–10 business days
New Zealand: 5–12 business days
Please note that these are estimated delivery times and may vary depending on your location, customs clearance, weather conditions, or courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
You can also track your order anytime through our Track Order page.
Delays
While we always aim to deliver within the estimated timeframe, unforeseen circumstances may occasionally cause delays. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your purchase.
RXXA is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.
Lost Packages
If your package appears to be lost in transit, please contact us at:
We'll work directly with the shipping carrier to resolve the issue as quickly as possible.